Exchange Policy
Size Matters
Each garment we deliver you must be a good fit to you, so we request if you feel your body type is differing with the size chart we provided, feel free to mark notes while placing your order, we shall try to get best fit for you, but please note changing the size of garment from our standard size requires a prepaid order.
Garment you received isn’t a good fit for you, please feel free to communicate us by mail at amyalabel@gmail.com or WhatsApp on +91 7205516156 (It’s clickable Link will open your WhatsApp app) at earliest in 24-48 Hours from the date of delivery of the product, team will be happy to help you for exchange your product with a customised size.
Sunday & National Holidays are non-working hours for our support team so please be relaxed if doesn’t getting reply on these days, after dropping message our team will respond you at earliest for sure.
Placed Exchange Request
Once exchange request is placed it’s assigned to our logistics partner to collect the parcel (we request you to please deliver entire product as received by you, logistic partner are supposed to take photograph of the product while pickup), as soon as the parcel is received in the warehouse team does a QC like any worn, damaged, washed, altered, any spots, tags of garment or such things, post QC issuing exchange is automatic process and shipped within 24 working hours. Please handover the original packing of the garment.
Hassle Free Pickups
Exchange pickup will be initiated for the order by team Amya.
We have policy to charge of INR 150 per garment for pickup and redeliver of the product.
In case of damaged/defective products no charges will be levied.
In such cases your sizes may be asked by support team for better fitment of garment on your body.
Store Credits
We value your investment on styles so in case you feel styles you received are not workable on your body we provide store credits with validity of one month and extendable for another month on request, honouring any REFUND request is big trouble to serve you in better way. Please respect your investment for your attitude.
Tampered or Open Parcel
In case the Parcel you are receiving is tampered or in open condition at the time of delivery, kindly do not accept the parcel can take a photograph of the same and convey the same to the customer care executive of Amya. We will handle the case and find the best solution for you.
Where to Request for Exchange
Please use our mail/WhatsApp provided above, posting exchange request on social media creates a bad repo of yours in public and the request remains unsolved as concern team doesn’t have access of these (Facebook, Facebook messenger, Instagram, etc).
Human Errors in QC
All product undergoes a high QC, and we ensure the products without any defect before we deliver them. If you receive defective garment, feel free to communicate team on provided mail/WhatsApp, we value your investment, and you shall get exchange for the same with INR 200 store credits for your next purchases.
Products Differing With Picture
Sometimes colour of the garment you may feel different, this is due to hi light during photoshoot still if you feel garment is differing with the picture shown on website feel free to communicate with team, exchange can be initiated.
Customisation
Different body types need customisation of garment; we value your need and wish you must look fabulous with styles of Amya. Please place a prepaid order with sizes and notes in note section while placing order.
Cancellation
Changed your mind for a different style, no worry please communicate us on amyalabel@gmail.com or WhatsApp http://wa.me/+917205516156 (It’s clickable Link will open in your WhatsApp app) in 24 hours after placing the order. It will save your time.
Note
No Exchange Policy on STOCK CLEARANCE
Coupon Code
Preset validity of coupon code is 30 days (one month) but no worries your investment is safe and it’s extendable for another month upon your request.
We value your decision and your order using coupon code are the one of your good decision, exchanges request of these makes your decision failure. Please do not request exchange again to make your decision failure.
Contact Details
Email address: amyalabel@gmail.com
Phone number: +91 7205516156
Business Address:
Plot No-1101, Village/Po-Mancheswar,
Bhubaneswar, Dist- Khordha, Odisha-751017
